Overview
Effective Date: 10 July 2026
At TeaBuddies.co.in, we are committed to delivering premium-quality teas and ensuring customer satisfaction. If you experience any issue with your order, please review our Return & Refund Policy below.
1. Returns
As tea is a consumable food product, we do not accept returns on products that have been opened, used, or tampered with for hygiene and safety reasons.
A return request may be accepted only if:
- You received the wrong product.
- The product was damaged during transit.
- The product package was tampered with before delivery.
- You received an incomplete order.
2. Return Request Timeline
Any return or replacement request must be raised within 48 hours of receiving your order.
Please email us with:
- Your Order ID
- Clear photographs of the product and packaging
- A brief description of the issue
3. Refund Eligibility
Refunds will only be processed after our team verifies the issue.
A refund may be approved if:
- The ordered item is unavailable after payment.
- A damaged or incorrect product cannot be replaced.
- Your order is cancelled by TeaBuddies before dispatch.
Refunds will not be provided for:
- Change of mind after delivery.
- Taste or personal preference.
- Incorrect shipping information provided by the customer.
- Delays caused by courier partners, weather conditions, or unforeseen circumstances.
4. Replacement Policy
Where applicable, we will arrange a replacement instead of a refund.
Replacement products will be shipped at no additional cost once the claim is approved.
5. Refund Process
Approved refunds will be credited to the original payment method.
Refund processing generally takes 5–7 business days, depending on your bank or payment provider.
6. Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
If eligible, the refund will be processed after cancellation confirmation.
7. Shipping & Delivery
Shipping charges are non-refundable unless the return is due to an error by TeaBuddies or a verified damaged shipment.
- Orders are usually processed within 1–3 business days after payment confirmation.
- Standard delivery may take up to 10 business days, depending on your location and courier availability.
- Delivery timelines are estimates and may vary due to holidays, weather conditions, or unforeseen logistical delays.
- Customers will receive shipment tracking details once the order has been dispatched.
8. Quality Assurance
Every TeaBuddies product undergoes quality checks before dispatch. If you receive a damaged package, please do not consume the product and contact us immediately.
9. Contact Us
For any return, replacement, or refund request, please contact us with your Order ID and supporting images.
Email: support@teabuddies.co.in
Website: https://teabuddies.co.in
Our support team will review your request and respond as quickly as possible.
